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Harvey NormanLatitude Credit Class Action
Harvey Norman & Latitude Finance Class Action

How to Get Your Latitude Statements

Request your transaction history to support your claim

The Harvey Norman & Latitude Finance Class Action alleges misleading and deceptive conduct regarding "interest-free" payment promotions that resulted in consumers paying hidden fees and high interest rates. The Federal Court has ruled in favour of consumers, and appeals have been dismissed.

Why You Need Latitude Statements

If you made purchases at Harvey Norman using a GO Mastercard, Buyer's Edge, or other Latitude Finance product, your Latitude statements are key evidence for your claim.

  • Statements show your Harvey Norman transactions
  • They prove purchase dates and amounts
  • Interest-free period terms may be shown
  • They help verify your eligibility for the class action
Option 1: Download Online
The fastest way to get your statements is through the Latitude Service Centre online portal.
Fastest
  1. 1Log in to your Latitude Service Centre account
  2. 2Navigate to "Statements" or "Documents"
  3. 3Select the date range covering your Harvey Norman purchases
  4. 4Download statements as PDF files
Tip: Online statements are typically available for the past 7 years.
Option 2: Request by Phone
Call Latitude Financial directly to request statements by mail or email.
  1. 1Call Latitude Customer Service
  2. 2Verify your identity with your account details
  3. 3Request statements for the relevant period
  4. 4Choose email or postal delivery

1300 552 079

Monday to Friday, 8am-6pm AEST

Phone requests may take 5-10 business days
Option 3: Written Request
Submit a formal written request for your statement history.
  1. 1Download our template letter (or write your own)
  2. 2Include your full name, date of birth, and account number if known
  3. 3Specify the date range you need (e.g., 2018-2023)
  4. 4Send to Latitude by email or post

Email:

[email protected]

Postal Address:

Latitude Financial Services, GPO Box 5318, Melbourne VIC 3001

Written requests may take 10-14 business days

What to Look for in Your Statements

  • Harvey Norman store transactions
  • Purchase dates and transaction amounts
  • Interest-free promotional period terms
  • Interest charges and fees applied
  • Account type (GO Mastercard, Buyer's Edge, etc.)

Trouble Getting Statements?

Can't access your online account?

Use the "Forgot Password" option or call customer service to regain access.

Account was closed or transferred?

Latitude must still provide historical statements. Submit a written request citing your right to access records.

Statements older than 7 years?

Request archived statements in writing. There may be a fee for retrieving older records.

Latitude denying your request?

Contact us immediately. Under Australian Consumer Law, financial institutions must provide statement copies.

Privacy Note

Your Latitude statements contain sensitive financial information. When uploading to our portal, your data is encrypted and only accessible to authorised legal team members.

Got Your Statements?

Once you have your Latitude statements, upload them to your dashboard to support your claim.

Need help? 1300 529 529 (Mon-Fri 9am-5pm AEST)