How It Works
A simple guide to joining the class action and what to expect.
The Harvey Norman & Latitude Finance Class Action alleges misleading and deceptive conduct regarding "interest-free" payment promotions that resulted in consumers paying hidden fees and high interest rates. The Federal Court has ruled in favour of consumers, and appeals have been dismissed.
Before You Start
Here's what to expect before you begin the registration process:
Time Required
~10 minutes to register ~20 minutes to complete full claim
Documents
Receipts, Latitude statements, bank statements(helpful but not required to start)
Information
Purchase dates, store location, fees paid
Cost
FREE to registerNo win, no fee
Quick Eligibility Check
Before you begin, confirm you meet these basic criteria:
Purchased from Harvey Norman
Between January 2020 – August 2021
Used the 60-month interest-free promotion
The promotion influenced your purchase
Signed up for Latitude GO Mastercard
Or applied for one at time of purchase
Paid unexpected fees or charges
Establishment fees, monthly fees, or interest
The Process: 6 Simple Steps
From registration to compensation, here's exactly what happens at each stage.
Register Your Interest
Instant- Create secure account
- Verify email address
- Confirm basic eligibility
- Receive reference number
Complete Your Profile
~15 minutes- Personal details and contact information
- Purchase history (store, dates, amounts)
- Description of fees charged
- Consent and privacy acknowledgment
Upload Documents
Varies- Latitude GO Mastercard statements
- Harvey Norman receipts
- Bank statements showing fees
Note: Don't have everything? You can still register and add documents later.
Claim Submitted
Instant- Receive confirmation email
- Claim enters review queue
- Track status in your dashboard
Legal Review
2-4 weeks typically- Our team verifies your information
- May request additional documents
- Compensation entitlement calculated
Settlement & Distribution
Dependent on case- Notified of settlement outcome
- Compensation amount confirmed
- Payment processed to your nominated account
What Documents Do I Need?
| Document | Why We Need It | Required? |
|---|---|---|
| Latitude GO Mastercard statements | Shows fees charged | Strongly recommended |
| Harvey Norman receipts | Confirms purchase date and store | Helpful |
| Bank statements | Shows payments made | Helpful |
Timeline Expectations
Here's a realistic view of how long each stage typically takes:
| Stage | Typical Duration |
|---|---|
| Registration | Instant |
| Profile completion | Same day |
| Document upload | 1-2 weeks (to gather documents) |
| Legal review | 2-4 weeks |
| Case resolution | Months to years (class actions take time) |
Cost & Fees
We believe in complete transparency about costs. Here's exactly what you'll pay:
| Item | Cost |
|---|---|
| Registration | FREE |
| Portal access | FREE |
| Legal representation | No win, no fee |
| If unsuccessful | You pay nothing |
| If successful | Legal costs deducted from settlement (percentage disclosed before distribution) |
Your Dashboard
Once registered, you'll have access to a secure portal where you can:
Track Claim Status
Real-time updates on your claim progress
Upload Documents
Securely add and manage your documents
Secure Messaging
Communicate directly with the legal team
Case Updates
View notifications and case news
Download Summary
Get a copy of your claim details
Update Details
Keep your contact information current
Security & Privacy
Your data is protected with enterprise-grade security:
Bank-Level SSL Encryption
All data transmitted using 256-bit encryption
Australian Data Storage
Documents stored securely in Australia
Privacy Act Compliant
Fully compliant with Australian Privacy Act
Data Control
Request data deletion at any time
Still Have Questions?
Our team is here to help. Get in touch: