Skip to main content
Class Action Symbol
Harvey NormanLatitude Credit Class Action
Harvey Norman & Latitude Finance Class Action

Complaints Procedure

How to lodge a complaint and our resolution process.

The Harvey Norman & Latitude Finance Class Action alleges misleading and deceptive conduct regarding "interest-free" payment promotions that resulted in consumers paying hidden fees and high interest rates. The Federal Court has ruled in favour of consumers, and appeals have been dismissed.

We Hear You

If something hasn't gone right, we want to know. Your feedback helps us improve, and we're committed to treating every complaint with the care and attention it deserves. Making a complaint will never affect your claim.

Our Promise

  • We take all complaints seriously
  • We aim to resolve complaints within 30 calendar days
  • You can escalate to AFCA (free external dispute resolution) at any time
  • Making a complaint won't affect your claim
Call Us
1300 529 529

Mon-Fri, 9am-5pm AEST

Email Us
[email protected]

Response within 1 business day

Write to Us

Complaints Officer
Carter Capner Law
18/150 Charlotte Street, Brisbane City QLD 4000

Last Updated: January 15, 2026 | Version: 2.0 | ASIC RG 165 Compliant

We are committed to handling complaints fairly, consistently, and promptly in accordance with ASIC Regulatory Guide 165 (RG 165) and our obligations as a legal practice.

1

Contact Us

Tell us about your complaint by phone, email, or in writing

2

We Investigate

We review your complaint and work to resolve it within 30 days

3

External Review (if needed)

If you're not satisfied, you can escalate to AFCA or the Legal Services Commission

Your Claim is Protected

Making a complaint will never disadvantage you in any way. Our complaints process is completely separate from claim assessment, and we have strict policies to ensure fair treatment for all claimants.